Pedestals and Seats

Frequently Asked Questions

What materials are used in the Pedestal and Seat Collection?

Our Pedestal and Seat Collection features a variety of materials, including high-quality porcelain for pedestals and both premium and standard toilet seats crafted for durability and comfort. Each product is designed with eco-friendly materials to ensure a long-lasting and sustainable solution.

Are the seats compatible with both residential and off-grid toilets?

Yes, the seats in our collection are versatile and suitable for both residential and off-grid toilets. Whether you are installing a toilet in your home or in an off-grid setting, our pedestal and seat options are crafted to accommodate a range of toilet systems.

How do I maintain and clean the pedestal and seats?

To maintain the pedestals and seats, use non-abrasive, mild cleaning products to ensure longevity and maintain comfort. Regular cleaning with eco-friendly detergents will help preserve the materials, keeping them in optimal condition for both residential and off-grid use.

Can I trust Eco Off Grid?

Yes, you sure can. Eco Off Grid is part of a group of businesses run by Tyre Swing which has around since 2016. Across our stores we're served over 50,000+ happy customers!

The brands we sell are all top-quality brands with great warranty policies.

We also use the highest levels of security to keep your personal details safe.

How do I contact you?

Call us on 1300 676 523

Email us hello@ecooffgrid.com.au

or fill out our Contact Form.

Our staffed hours are Monday to Friday 9am to 5pm and Saturday 11am to 3 pm Melbourne/Sydney time.

When can I expect my order to ship?

We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.

Do you accept returns?

We know how crucial it is to find the perfect products for your needs. To ensure you shop confidently, we proudly offer 100-day Free Returns on eligible products.

If you need to return your product, we'll organise and cover the return shipping costs across Australia without any restocking fees or hidden costs.

You'll have the option for a store credit, a full refund, or an exchange when the returned products meet the return criteria:

The products cannot be used, damaged or modified and must be returned in the original packaging materials.
Some products, such as almost new, made-to-order, installed, and custom-made products, aren't eligible for return.
The 100-Day period begins from the day that your order is delivered or picked up.
Only valid for the original purchaser.
Only valid for online sales via ecooffgrid.com.au.
Refunds, store credits or item swaps apply only to the cost of the products. Installation fees and original shipping costs will not be refunded.

Find out more by visiting our Refund Policy page.