- Product Warranty
- Brands and Warranty Statements
- Making a Warranty Claim
- Warranty Coverage
- Customer Support
At Eco Off Grid, we are committed to helping Aussies step towards a greener, more sustainable lifestyle by offering top-quality products from the world's leading off-grid solutions brands. We stand by the excellence of our products and our partners’ commitment to durability and reliability. This warranty information page outlines the warranty policies for the products sold by Eco Off Grid.
Product Warranty
Each product listed on our website is covered by a manufacturer's warranty. The warranty period and specific coverage vary by brand and product. For detailed warranty information, please refer to the warranty documentation included with your product.
Brands and Warranty Statements
Below are the brands we carry, alongside a general guideline of their warranty periods:
- Aimex
- Clivus Multrum
- Devanti
- EcoLet
- Giantz
- Greenfingers
- Kazuba
- Nature Loo
- New Aim
- OGO
- Trelino
- Weisshorn
| Brand | Warranty Information |
| Aimex | Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law. |
| Clivus Multrum | Electrical components including solar: 1 year Rotomoulded components: 10 years Fibreglass/Porcelain/Polymarble components: 3/4/5 years (depending on the specific component) Toilet seats: 1 year Ecoflo 100mm fan housing: 5 years All other components: 1 year |
| Devanti | Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law. |
| EcoLet | Toilet & all parts: 1 year |
| Giantz | Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law. |
| Greenfingers | Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law. |
| Kazuba | Composting toilet chamber and components: 10 years Pedestals: 5 years Solid waste baskets: 2 years SkyVents (Wind directional ventilators): 10 years Exhaust fan (if installed): 1 year Solar System (if supplied): 1 year |
| Nature Loo | Electrical components including solar: 1 year Rotomoulded components: 10 years Fibreglass/Porcelain/Polymarble components: 3/4/5 years (depending on the specific component) Toilet seats: 1 year Ecoflo 100mm fan housing: 5 years All other components: 1 year |
| New Aim | Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law. |
| OGO | 1-year warranty on electrical components and a 5-year warranty on all other components. |
| Trelino | |
| Weisshorn | A 12-month warranty is provided from the date of purchase covering factory faults, excluding non-factory damage, misuse, objects outside of specified specs, interference from insects and animals, corrosion/rust, water inside the box, and incorrect installation per the manual, with all products tested before sale and dispatch. |
Making a Warranty Claim
To initiate a warranty claim, please follow the steps below:
- Contact Us: Get in touch with our customer support team at hello@ecooffgrid.com.au or call us at +61 1300 676 523 during our business hours, Monday to Friday, 9 am to 5 pm AEST.
- Provide Purchase Details: Share your order number and details of the issue. Proof of purchase will be required to process your claim.
- Assessment: We will assess your claim and, if applicable, facilitate the warranty process on behalf of the manufacturer.
Warranty Coverage
The warranty generally covers defects in materials and workmanship under normal use. It does not cover damages resulting from improper use, normal wear and tear, unauthorised modifications, or external causes such as acts of nature.
Customer Support
Our commitment is to ensure your satisfaction and support your journey towards a sustainable lifestyle. If you have any questions or need assistance in finding the right product, our team is here to provide lifetime support.
This warranty information is intended for general guidance. For the most accurate warranty details, please refer to the specific product manuals or reach out to us directly.