Aimex
Supplies a wide range of practical access and mobility solutions designed for everyday use across homes, businesses, and commercial environments. Products are backed by a 12-month warranty covering manufacturing faults under normal use, in line with Australian Consumer Law.
Click here to view Aimex’s warranty statement.
Bluetti
A leading brand in portable power stations and solar generators designed for off grid use, backup power, and outdoor adventures. Products are backed by manufacturer warranties that vary by product, typically ranging from 12 to 72 months, covering manufacturing faults under normal use and excluding misuse, unauthorised modifications, and normal wear and tear.
Click here to view Bluetti’s warranty statement.
Choetech
Reliable charging solutions and tech accessories, including wireless chargers, power banks and cables designed for fast, everyday use. Backed by a 2-year limited warranty covering manufacturing faults under normal use, excluding damage from wear and tear, misuse, accidents or unauthorised modifications.
Click here to view Choetech’s warranty statement.
Clivus Multrum
Clivus Multrum specialises in waterless composting toilets designed for off grid and sustainable living. Their products are backed by a limited warranty covering manufacturing faults under normal use. Warranty terms may vary by product, with most components typically supported by a 12-month warranty.
Click here to view Clivus Multrum’s warranty statement.
Devanti
Offers a wide range of affordable home and lifestyle products, from appliances and furniture to outdoor and everyday essentials designed for practical living. Products are backed by a 12-month warranty covering manufacturing faults under normal use, excluding damage from wear and tear, misuse, incorrect assembly, or lack of maintenance.
Click here to view Devanti’s warranty statement.
Ecoflo
Specialises in composting toilets and environmentally friendly waste management systems designed for off grid living and sustainable applications. Products are backed by a manufacturer's warranty covering defects in materials and workmanship, with warranty periods varying by component. Replacement parts are covered for the balance of the original warranty period.
Click here to view Ecoflo’s warranty statement.
EcoFlow
A leading brand in portable power stations, solar generators, and energy storage solutions designed for home backup, off grid living, and outdoor use. Products are backed by manufacturer warranties that vary by product, typically ranging from 12 to 60 months, covering defects in materials and workmanship under normal use and excluding misuse, unauthorised modifications, and normal wear and tear.
Click here to view EcoFlow’s warranty statement.
EcoLet
Designs advanced waterless composting toilets built for off grid and eco-conscious living, using natural processes to manage waste without water or chemicals. Backed by a limited warranty covering manufacturing faults under normal use, with most systems typically supported by a 12-month warranty.
Click here to view EcoLet’s warranty statement.
Everhard
An Australian manufacturer known for durable plumbing, bathroom, and laundry solutions designed for long-term performance in residential and commercial settings. Products are backed by manufacturer warranties that vary by product category, covering manufacturing faults under normal use, and excluding damage from misuse, incorrect installation, or general wear and tear.
Click here to view Everhard’s warranty statement.
Filteroo
Creates high-quality gravity water filtration systems designed to deliver clean, great-tasting water for everyday use at home or off grid. Products are backed by a 12-month warranty covering manufacturing defects such as leaks or faults under normal use, with replacement parts provided if needed, excluding damage caused by misuse, negligence or accidents.
Click here to view Filteroo’s warranty statement.
Gecko
Offers a range of portable fridge freezers designed for camping, caravanning, and off grid use, built for reliable performance in Australian conditions. Products are backed by a 12-month manufacturer warranty covering defects in materials and workmanship under normal use.
Click here to view Gecko’s warranty statement.
Gentrax
A trusted brand specialising in portable generators, batteries, and power solutions built for camping, backup power, and off grid use. Products are backed by a manufacturer's warranty covering defects in materials and workmanship, typically for 12 months from the date of purchase.
Click here to view Gentrax’s warranty statement.
GENPOWER
A reliable brand specialising in portable generators and power equipment designed for backup power, worksites, and outdoor use. Products are backed by manufacturer warranties that vary by model, typically offering up to 3 years coverage for non-commercial use, covering defects in materials and workmanship under normal operating conditions.
Click here to view Genpower’s warranty statement.
Giantz
A versatile brand offering a wide range of tools, equipment, and outdoor products designed for home, trade, and recreational use. Products are backed by manufacturer warranties that vary by product and supplier, typically covering defects in materials and workmanship under normal use.
Click here to view Giantz’s warranty statement.
Glacio
Designed for convenience and portability, Glacio focuses on cooling solutions suited to camping, caravans, and everyday use. Warranty coverage is typically 12 months from purchase and applies to manufacturing defects under normal operating conditions.
Click here to view Glacio’s warranty statement.
Green Fingers
Focused on practical gardening and outdoor solutions, Green Fingers offers products designed for home growers and everyday use. Warranty coverage is typically a minimum of 12 months from purchase and applies to manufacturing defects under normal use.
Click here to view Green Fingers’ warranty statement.
GreyFlow
GreyFlow delivers greywater treatment systems suited to off grid setups and environmentally conscious homes. Warranty support generally extends for 2 years from purchase, covering manufacturing defects when systems are installed and operated correctly, with conditions varying across different models.
Click here to view GreyFlow’s warranty statement.
Hacienda
Offers practical camping and outdoor essentials, including portable toilets designed for convenience and reliability. Products are backed by a supplier warranty covering defects in materials and workmanship under normal use, typically for a 12-month period.
Click here to view Hacienda’s warranty statement.
Highlock
Offers accessibility-focused toilet seats designed to improve comfort, support, and ease of use. As part of the Haron range, selected Highlock products are backed by a 2-year manufacturer warranty covering defects in materials and workmanship under normal use.
Click here to view Highlock’s warranty statement.
Jumps Power
Specialises in portable power solutions designed for outdoor use, emergency backup, and off-grid applications. Products are backed by a 12-month limited manufacturer warranty covering defects in materials and workmanship under normal use.
Click here to view JumpsPower’s warranty statement.
Kolner
Offers a range of practical household and lifestyle products designed for convenience, functionality, and everyday use. Kolner products are typically backed by a supplier or manufacturer warranty covering defects in materials and workmanship under normal use.
Click here to view Kolner’s warranty statement.
Nature’s Head
A trusted brand in composting toilets, designed for off grid living, marine use, and eco-friendly waste management. Products are backed by a manufacturer's warranty covering defects in materials and workmanship under normal use, with core components typically supported by extended multi-year coverage.
Click here to view Nature’s Head’s warranty statement.
Nature Loo
An Australian brand specialising in waterless composting toilets for off-grid living and sustainable waste management. Nature Loo products are backed by manufacturer warranties covering defects in materials and workmanship under normal use, with warranty terms varying by product and component.
Click here to view Nature Loo’s warranty statement.
New Aim
One of Australia’s largest ecommerce and distribution companies, supplying a wide range of household, lifestyle, and consumer products across multiple brands. Products distributed by New Aim are backed by warranties covering defects in materials and workmanship under normal use.
Click here to view New Aim’s warranty statement.
OGO
Specialises in portable composting toilets designed for caravanning, van life, boating, and off-grid living. OGO products are backed by manufacturer warranties covering defects in materials and workmanship under normal use, with many products supported by a 3-year warranty.
Click here to view OGO’s warranty statement.
Plant More Trees
Offers eco-focused wooden products designed to encourage hands-on learning about gardening, sustainability, and nature. Products are typically backed by a supplier warranty covering manufacturing defects under normal use.
Click here to view Plant More Trees’ warranty statement.
Protege
An Australian brand specialising in water pumps, garden sprayers, and liquid transfer solutions. Protege products are backed by warranties covering defects in materials and workmanship under normal use, with many products supported by a standard 12-month warranty.
Click here to view Protege’s warranty statement.
Separett
A leading brand in waterless and urine-diverting toilets designed for off grid living, caravanning, and sustainable waste management. Separett products are backed by manufacturer warranties that vary by model, typically covering defects in materials and workmanship under normal use.
Click here to view Separett’s warranty statement.
Social Hike
Offers practical outdoor and camping gear designed for hiking, travel, and everyday adventures. Social Hike products are typically backed by supplier warranties covering defects in materials and workmanship under normal use.
Click here to view Social Hike’s warranty statement.
Solazone
An Australian brand specialising in solar and ventilation solutions for residential and outdoor applications. Solazone products are backed by manufacturer warranties covering defects in materials and workmanship under normal use.
Click here to view Solazone’s warranty statement.
Trelino
A German brand specialising in portable composting toilets designed for caravanning, camping, tiny homes, and off-grid living. Trelino products are backed by manufacturer warranties covering defects in materials and workmanship under normal use, with warranty periods varying by product and component.
Click here to view Trelino’s warranty statement.
Wallaroo
Offers a growing range of off grid and camping solutions, including portable toilets, solar gear, and power accessories designed for convenience, durability, and outdoor use. Products are typically backed by a 12-month warranty covering manufacturing defects under normal use.
Click here to view Wallaroo’s warranty statement.
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Warranty Coverage
The warranty generally covers defects in materials and workmanship under normal use. It does not cover damages resulting from improper use, normal wear and tear, unauthorised modifications, or external causes such as acts of nature.
Frequently Asked Questions
Do all Eco Off Grid products come with a warranty?
Do all Eco Off Grid products come with a warranty?
Yes. Every product we sell is covered by a manufacturer’s warranty. The coverage and duration vary depending on the brand and product.
How long is the warranty period?
How long is the warranty period?
It differs by brand. Some products have 12 months of coverage, while others (like rotomoulded or composting toilet components) may offer up to 10 years. Check the warranty table or your product’s documentation for details.
What does the warranty cover?
What does the warranty cover?
Warranties generally cover defects in materials and workmanship under normal use. They don’t cover damage caused by misuse, improper installation, lack of maintenance, or normal wear and tear.
How do I make a warranty claim?
How do I make a warranty claim?
Contact us at hello@ecooffgrid.com.au or call 1300 676 523. Provide proof of purchase (e.g., order number) and details of the issue. We’ll assess your claim and help you through the manufacturer’s warranty process.
What happens if my warranty claim is approved?
What happens if my warranty claim is approved?
Depending on the manufacturer’s policy, your product may be repaired, replaced, or refunded in line with Australian Consumer Law.
