Composting Toilets

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Frequently Asked Questions

What are the common causes of odour in composting toilets, and how can I prevent it?

Odour in composting toilets usually results from inadequate ventilation, excessive moisture, or an imbalance in the composting process. To prevent odours, ensure proper airflow with ventilation fans, add carbon-rich materials (such as sawdust or wood shavings), and regularly empty liquid tanks. Eco Off Grid composting toilets come equipped with features designed for the Australian climate, including efficient ventilation systems to maintain the right balance for composting.

Does Eco Off Grid provide products designed specifically for odour control in composting toilets?

Yes, we offer odour-neutralising products, enhanced ventilation kits, and eco-friendly additives compatible with most composting toilets on the market. These solutions support compliance with Australian environmental standards and are suitable for use in residential and off-grid environments. Visit our products page for more details.

How often should a composting toilet be emptied to meet Australian guidelines?

Emptying frequency varies based on the toilet model, household size, and usage. Generally, solids should be emptied every 3–6 months, while liquids may need emptying weekly. For Australian households, following these guidelines helps maintain compliance with health standards. Eco Off Grid offers tools and accessories to assist with maintenance in compliance with local health and safety regulations.

Can I trust Eco Off Grid?

Yes, you sure can. Eco Off Grid is part of a group of businesses run by Tyre Swing which has around since 2016. Across our stores we're served over 50,000+ happy customers!

The brands we sell are all top-quality brands with great warranty policies.

We also use the highest levels of security to keep your personal details safe.

How do I contact you?

Call us on 1300 676 523

Email us hello@ecooffgrid.com.au

or fill out our Contact Form.

Our staffed hours are Monday to Friday 9am to 5pm and Saturday 11am to 3 pm Melbourne/Sydney time.

When can I expect my order to ship?

We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.

Do you accept returns?

We know how crucial it is to find the perfect products for your needs. To ensure you shop confidently, we proudly offer 100-day Free Returns on eligible products.

If you need to return your product, we'll organise and cover the return shipping costs across Australia without any restocking fees or hidden costs.

You'll have the option for a store credit, a full refund, or an exchange when the returned products meet the return criteria:

The products cannot be used, damaged or modified and must be returned in the original packaging materials.
Some products, such as almost new, made-to-order, installed, and custom-made products, aren't eligible for return.
The 100-Day period begins from the day that your order is delivered or picked up.
Only valid for the original purchaser.
Only valid for online sales via ecooffgrid.com.au.
Refunds, store credits or item swaps apply only to the cost of the products. Installation fees and original shipping costs will not be refunded.

Find out more by visiting our Refund Policy page.